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Resolve
Problems Quickly and Efficiently |
An advanced, easily extensible architecture built on tomorrow's Internet technologies to protect your investment into the future, Ardent Helpluz is the
next generation of the 100% Web-based service desk solution for
business support management. |
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Enhanced Self Services Desk |
| End users and customers can view their complete request history via the Ardent Helpluz web interface. This feature reduces the call volume into the customer service desk by displaying all the relevant information pertaining to the requests. |
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Build a Corporate Knowledge Base |
| A powerful search facility gives support specialists instant access to past problems and how they were solved. The search facility then becomes even more powerful, allowing support specialists to quickly deal with problems encountered before, even if different personnel dealt with them. The substantial amount of knowledge that builds up in the Ardent Helpluz stays with you even when support specialists leave. |
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Improve User Satisfaction, Loyalty and productivity |
Often with high-involvement and traditional sales cycle, the room for error is great. Non-optimal, incompatible, or incorrect options are often presented, creating customer frustration and slowing the sales cycle. If the product does not match what the customer ordered, your company's credibility will be in question. If the configurations are incorrect, there will be greater warranty claims and returns. Imagine how your company's customer relationships would improve and grow if every interaction - from pitch to signing to receipt - were conducted with unfailing accuracy and reliability. Positive outcome will be followed with increase of revenue, good customer relationships and precision in your quoting, ordering and fulfillment process. |
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Communication Via Email and SMS |
Support personnel can be notified of a call assignment or request statuses via email or SMS. In response to call assignments, they can send their acknowledgement through one of these communication methods. It is an effective way of communication at minimal cost. |
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Manage Calls Round The Clock |
Providing the most robust functionality for both customer and support staff via the World Wide Web. Now, customers can get help wherever and whenever they need it - day or night - to help ease your support center's heavy workload. That means your support staffs can devote more time resolving complex problems and performing other important tasks, such as planned maintenance. |
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Cost Effective Benefit |
The self service feature provides your customer base with limited direct access to the helpdesk through the Internet. This reduces your helpdesk call volume by allowing the end user to log requests and queries for themselves, check on their call status and history, run knowledge searches, and update their client information. By providing the customer with this functionality, numerous calls can be handled more efficiently without requiring a help desk analyst. |
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Scalability, Security and Performance |
Ardent Helpluz is developed using advanced web technologies. Ardent Helpluz is highly scalable and secured. Its performance remains stable even if there are many simultaneous users using Ardent Helpluz. |
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